Back in 2011, when the tech giants Apple introduced Siri to the world, no one predicted that this novelty would disrupt the entire world's tech innovation. A decade later, almost every household is using voice tech in one form or the other.
In fact, you will be surprised that almost 1 out of every 4 US adults owns a smart speaker. And if you consider some surveys and their facts, by 2023, more than 92.3% of smartphone users will have voice assistants.
The pandemic further propelled the use of voice technology since the consumers shifted to buying things online. It's so hilarious that more than 1 million marriage proposals were received for Alexa in this lockdown period. Pun intended! No one had thought people would be crazy for voice tech.
But that's more customer-related statistics, right? You must be wondering how it will have a role to play in the business space? Heading ahead, the forthcoming paragraphs will be about different facets of this technology and how it is helping a variety of business functions.
Before that, let's look at some of the stats about voice technology.
- The voice search related to shopping would be a $40 billion industry by the year 2022.
- More than 25% of digital workers will use virtual employee assistants with voice search functionality by the end of 2021.
Voice Technology- How it Will Transform The Plethora of Applications
Currently, including voice tech into smartphones is a lot prevalent. The fact that voice-powered apps increase functionality and save users from complex navigations makes it even more appealing. While it's nice to have an option, times are near when it will become a necessity.
Beyond the usual customer needs, this technology is also creating wonders in a variety of industries. Let's unfold them one by one.
Voice-tech will improve healthcare accessibility
The pandemic year saw a rise in the use of AI-powered chatbots and virtual assistants. Such options helped screen and triage patients. In fact, Apple's Siri helped a lot of users to walk through various assessment questions. Moreover, conversational AI assistants are making health services quite accessible. You can expect voice-tech integration in different other areas in the coming years.
Voice technology will transform search behaviors
Voice searches are so much trending now. However, since a visual interface for voice assistants is missing, it's still not practiced a lot. However, in the coming years, brands will see a significant shift in their touchpoints. In other words, a lot of importance will be given to listening points. Since the ease of using voice search is growing, the brands will introduce it in their facets to make it even more search-friendly.
Voice technology will improve personalized experiences
Voice assistants will continue to impact customer experiences by improving personalized support. For instance, Google Home supports around six user accounts which help it to customize many features with its unique voices. In fact, you can create your distinct unique profile, thus providing personalized experiences.
Voice Cloning will become an indispensable tool for content creators
Machine learning tech will integrate custom voices to enhance the emotional component of the speech. Thus, making computer-generated voices indistinguishable from the real ones. These voice clones are helping advertisers, filmmakers, game developers, and others to enhance their applications.
But why introduce such a technology?
The world is moving towards personalization strategies, and this technology helps make it easier for users to navigate and search with the screen space reducing every passing day. In other words, this technology is reducing manual effort. Thus, making it faster to accomplish tasks.
For example, Rogers introduced voice commands within their remotes. Thus, helping their customers browse and find their favorite shows or movies using simple keywords like an actor's name. With the market expected to grow at a 17% CAGR by 2025, now is the time to figure out the voice strategy.
Furthermore, predictions suggest that the voice user interface will continue to flourish in the coming years. Like now, voice-enabled apps are not only understanding what we are trying to say but also understands the context of the inquiry.
Clearly, voice is the future of technology that will rise in the coming years. Now let's move onto some real-life examples of how voice technology is helping different sectors.
- Sugarpod is one of the popular type 2 diabetes management solutions which includes custom tasks for different patients as per their preferences. These are either developed via voice interface or email and web. Since it is integrated with Alexa, it allows patients to monitor their progress effectively. So, it's helping in disease management.
- Another Boston-based voice platform is assisting the elders in taking their medications by reminding them regularly.
- One company created SQU.ID SQ 410, a hands-free translation that allows soldiers and medical personnel to communicate with their locals in more than 70 languages.
- Amazon offers Alexa for Hospitality service helps to tailor services as per the hotel preferences and allows them to help their guests most efficiently.
Final Takeaways- Voice Technology is the Future of Better Customer Experiences
The days of computing or the concept of desktops and folders are slowly fading away. The touch screens are slowly penetrating every market. The thought that you can talk any command and execute your task is so exciting.
Voice-based technology will help everyone achieve just that. It eliminates the need for any physical inputs and enhances human-to-computer interaction. In a few years, you might start wondering if Vicki from the Small Wonder is back in the form of voice technology.
In fact, the chances are that the people who cannot understand today's technological trends will become a bridge and make it easier for them to access modern technology. This is why it is no more surprising that big brands like Amazon, Google, Facebook, and others devote so much of their efforts, time, and money to developing better voice technologies.
So, what are you looking forward to? Will voice technology help you uncomplicate your tasks? Let’s unfold the future together.